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A big purchase

“That's included” is easy to say and expensive to assume.

The quote is on your phone. The salesperson is talking about a different configuration.

The situation

A car, a kitchen, windows, a boiler. The person selling it names a warranty, an option and a delivery time — and you have the written quote, but not open, not indexed, not in your head.

How the session is set up

The quote and the specification you were sent, attached to the session.

The New session dialog: the quote and specification attached, with an instruction to mark each claim confirmed, contradicted or not mentioned.The New session dialog: the quote and specification attached, with an instruction to mark each claim confirmed, contradicted or not mentioned.

Session instruction

Check every claim about equipment, warranty and delivery against the attached quote. Mark each one confirmed, contradicted or not mentioned there.

During the call

The jhint window in a showroom: the salesperson's claims about warranty and included equipment checked line by line against the attached quote.The jhint window in a showroom: the salesperson's claims about warranty and included equipment checked line by line against the attached quote.

Which promises are actually in writing — before you sign, not after delivery.

Every part of this is described in Start a session and The conversation window.